To make onboarding even easier, we’ve created a short video course designed specifically for veterinary teams. The course walks you through how VetVerifi works.
About the Course
The VetVerifi Clinic Training Series is a self-paced video course that helps front-desk and management staff master the essentials of vaccine verification.
The course combines short explainer videos, practical demos, and real-world clinic examples to ensure your team feels comfortable using VetVerifi from day one.
2️⃣ What You’ll Learn
Across a 5-part series (each module under 10 minutes), your team will learn:
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Introduction to VetVerifi
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Why verification matters for clinics
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How data privacy and owner consent work
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Getting Started
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Logging into the VetVerifi Web App
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Setting up your clinic and inviting staff
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How Verifications Work
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Step-by-step walkthrough of a verification request
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Understanding statuses (Verified, Expired, Pending, Not Found)
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Client Communication Best Practices
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How to explain VetVerifi to pet owners
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Using VetVerifi talking points and templates
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Troubleshooting and Tips
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Common questions clinics receive
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How to manage partner verifications confidently
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Each video includes on-screen walkthroughs, captions, and printable quick-reference guides for easy staff use.
3️⃣ Who Should Take This Course
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Front-Desk Teams: Learn how to identify and respond to verification requests.
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Practice Managers: Understand reporting, permissions, and communication flow.
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Veterinary Technicians: Get context for vaccine updates that affect verification accuracy.
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Owners or Administrators: Learn how VetVerifi supports client satisfaction and clinic efficiency.
4️⃣ Access the Course
You can access the video training at:
🔗 VetVerifi Clinic Training Course
The course is free for all VetVerifi clinics and can be completed anytime. You can also revisit modules as new staff join your team.
5️⃣ Completion & Certification
At the end of the course, staff members receive a VetVerifi Clinic Completion Certificate, which can be displayed at your front desk or shared digitally. It’s a great way to highlight your clinic’s commitment to security, compliance, and client care.
6️⃣ Need Help?
If you encounter any issues accessing the course or would like a copy of the training materials for in-clinic playback, contact support@vetverifi.com.