If a verification doesn’t appear or a result seems incorrect, here’s how to quickly identify and resolve the issue.
Potential Scenarios
1. Verification Not Found
-
The requesting pet service provider may have entered incorrect owner or pet info.
-
Confirm the spelling and email/phone match the client’s record in your PIMS.
-
If the pet is seen at another location or satellite clinic, ensure both are linked in VetVerifi.
2. Expired Vaccine Showing as Current
-
The clinic record may not yet have been updated in your PIMS. Once corrected, VetVerifi will automatically reflect the new data on the next sync.
3. Client Didn’t Receive Notification
-
Confirm their email address is accurate in your records. Notifications are sent directly to the owner on file.
4. Partner Verification Pending
-
Some verifications require confirmation from your staff if a record match isn’t exact. Log in to the VetVerifi Web App to approve pending requests.
Need More Help?
-
Check your Dashboard → Activity Feed for status details.
-
Use filters to search by pet, clinic, or verification date.
-
Contact VetVerifi Support at support@vetverifi.com with the pet’s name and verification timestamp.
VetVerifi is designed to handle the heavy lifting — but when something looks off, these quick checks will get you back on track fast.