1. Support Center
  2. Using the VetVerifi Web App

Managing Users, Roles, and Permissions

VetVerifi supports multi-user accounts so teams can collaborate efficiently while maintaining security and compliance. Here’s how to add users, assign roles, and control who has access to specific data.

Your VetVerifi account can include multiple users, each with defined access levels. This structure helps organizations of any size operate safely and efficiently.

User Roles

VetVerifi offers three default roles:

  • Admin: Full access to all settings, billing, and permissions.

  • Staff: Can view and submit verification requests but cannot change settings or permissions.

Adding a New User

Email support@vetverifi.com and inform our team of the users you need to add. 

For each user, please specify their First + Last Name, their Email Address, and the Location (if applicable).

The invited user will receive an email to set their password and join your account.

Editing or Removing Users

Email support@vetverifi.com and inform our team of the specific changes you would need to make.

  • Change their role

  • Reset their password

  • Suspend or remove access

All changes take effect immediately, ensuring your account remains secure and up-to-date.

Permission Recommendations

  • Assign Admin rights to only 1–2 trusted individuals.

  • Use Manager access for staff who handle verifications frequently.

  • Revoke access promptly when a staff member leaves the organization.

Proper user management ensures accountability and compliance — while keeping your verification operations running smoothly.